This page provides a list of Frequently Asked Questions concerning
our sales channels, ordering information and customer support. Please contact a
SynQor sales person or one of our distribution
partners with any further questions.
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SynQor products, technical data and other materials may not be exported or
re-exported, either directly or indirectly, to U.S. embargoed destinations
including Cuba, Iran, Libya, North Korea, Sudan, Syria or to countries,
individuals or entities to whom sales or exports are prohibited under U.S.
Export Control Laws.
How do I stay informed about new product releases ?
SynQor provides a customer e-mail service, which details new product
announcements and other useful information including new application notes, and
company news. To subscribe to this service, just click here.
Where can I find a list of your distributors and
Please see our list of contacts by geography.
Can I buy SynQor's products directly from SynQor?
Most larger customers prefer to work directly with SynQor. Typically, this
involves high volume, forecasted demand within our standard lead times. Smaller
customers with less predictable demand and those buyers seeking evaluation or
prototype quantities may prefer to purchase products through a distribution
channel. Please refer to our list of distributors and reps or contact a SynQor
sales person for more information..
What information do I need to specify the correct DC-DC
Product recommendations can be provided more quickly and accurately if you are
able to provide the following information at the time of your inquiry:
Required input voltage (Vdc)
Required output voltage (Vdc)
Required load current (Adc) or total output power (Watts)
Expected operating temperature range (degrees C)
Expected air flow adjacent to the converter (linear feet/minute)
Preferred package size, enable logic and pin length
Any specific performance requirements
Please provide an explanation of your part numbering
SynQor's part numbering system is explained
How do I obtain evaluation samples of your products?
SynQor's goal is to make our products readily available and easy to evaluate
for qualification purposes. To that end, we offer our customers evaluation
boards that allow easy testing of any module with simple connections to your
test equipment. You can contact SynQor or one
of our channel partners to purchase sample
units and evaluation boards .
Does SynQor have minimum order quantities based on
SynQor has implemented two types of packaging, the first is a "keyboard
tray" and the second is referred to as a "pizza box", which
provides improved performance in securing the units safely within their plastic
matrix trays. Pizza box packaging is used for multiples above twenty units,
with the exception of surface mount NiQor units (see list below). As part of
this shipping procedure, we require our customers and distributors to place all
production orders in multiples of the quantities listed below. This will ensure
that each keyboard tray and pizza box will be entirely filled in order to
reduce shipping costs and minimize the risk of damage during shipping.
Open Frame Bricks: (HALF & QUARTER BRICKS, 10th character =
"A"; EIGHTH BRICKS, 10th character = "L")
HALF BRICK: (8th character in part number = "H") = 25 units
QUARTER BRICKS: (with the exception of Peta family, 8th character in part
number = "Q") = 35 units
PETA FAMILY QUARTER BRICKS: (8th letter in part number = "Q", 9th letter = "P")
= 14 units
EIGHTH BRICKS: (8th character in part number = "E") = 50 units
Baseplated Bricks: (HALF & QUARTER BRICKS, 10th character =
"B"; EIGHTH BRICKS, 10th character = "M")
HALF BRICKS: = 25 units
QUARTER BRICKS: = 14 units
EIGHTH BRICKS: = 20 units
NiQor SIP (single in-line package) = 40 units (Part Number starts with "NQ",
8th letter "V" or "H")
NiQor SMT (surface mount package) = 40 units (keyboard tray), 320 modules tape
& reel (Part Number starts with "NQ", 8th letter "S")
Sample and prototype quantities less than these amounts will
be shipped in our standard single piece box packaging. Thank you for complying
with these standard order quantities.
What are the current lead-times on your products?
SynQor maintains consistent lead times of stock to 8 weeks on all standard
products, with many popular SKUs having a reduced 4 week lead time. Our 4-8
week lead time on production orders is contingent on an accurate and timely
forecast provided by the end customer. Please contact SynQor for updated
availability on items from stock or check directly with our distributors for
inventory stock status.
How do I determine pricing on your products?
Many of SynQor's distributors provide online inventory status and pricing
information on their websites. Please check our distributor
list for more information.
What is the warranty on your products?
In brief, SynQor warrants that its products will be free from defects in materials
and workmanship and will perform in accordance with the specifications for such
product for the specified warranty period. This warranty period varies by product
family as follows:
- Three Years - PowerQor, NiQor (except HV NiQor products), DuaIQor, BusQor, and IQor
- Two Years - InQor, including HV NiQor and WirelessQor, ACuQor, MilQor, Mil-COTS, FlexQor and MultiQor.
The warranty period for Custom
products ("CQ" prefix) will be two years unless otherwise specified. Complete
warranty terms are set forth in SynQor's Terms and
What are the terms and conditions of sale for your
SynQor's Terms and
How do I handle returns for SynQor product?
If you wish to return product due to a technical failure, please
contact our technical support group to initiate a Failure Analysis
Report (FAR). If the problem cannot be solved over the phone, a customer
support representative will coordinate the issuing of a Return Merchandise
Authorization (RMA) number and provide details on how to ship the unit(s) to
SynQor for analysis.
If you wish to return product for reasons other than technical performance
issues, please contact our customer support group at SynQor by phone: (978)
849-0600 or e-mail:
. You will need information on the part number, revision letter code and serial
number that can be found on the product label. Please note that for Bar Coding,
SynQor uses Code 128 on product labels and Code 39 and PDF417 on box labels.
Special consideration should be given to how the units are handled and packaged
for return shipment to SynQor. Please request a copy of SynQor's Packaging
Instructions for more details on how to properly handle and package SynQor
Are you using an EDI procurement interface?
SynQor is exploring the possibility of using EDI in the future. If you are
interested, please contact a SynQor representative.
Where do I request products if I do not see them on your
All of SynQor's standard products are listed in the
Product Summary section of our website. However, if you have
requirements for a custom or modified standard product or wish to inquire about
possible future product releases, please contact a
SynQor sales person directly.
Do you make custom power supply products?
SynQor offers a broad line of standard DC-DC converters to cover a wide range
of power requirements and applications. However, customers often have special
requirements that are not covered with a standard product. This may include a
specific package size, input/output voltage, power level or special feature.
SynQor will consider all requests for modified and custom power supplies. To
discuss your individual requirements, contact the
SynQor sales group.
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